FAQ | Pearland411

01

What is Pearland411?

Pearland411 is an online business directory and community platform designed to help people in Pearland, Texas, discover local businesses, events, deals, and services all in one place.

02

How can I add my business to Pearland411?

Simply click the "Add Your Business" button on the homepage, create a free account, and fill out your business details. Once approved, your listing will be visible to everyone searching for local services.

03

Do I need to pay to list my business?

No — you can start with a free listing. However, to enjoy additional features such as featured placement, unlimited listings, and higher visibility, you can upgrade to our Premium Plan.

04

How long does it take for my listing to be approved?

A business you add yourself goes live as soon as you submit it, and we email you a confirmation with a link to it. If you are claiming a business that is already listed, we check that it is yours first — usually within 1–2 business days — and you can follow the claim under My Listings → My claims.

05

Can I edit or update my business information later?

Yes, you can log in to your dashboard anytime to edit, update, or remove your listings whenever needed.

06

What types of listings are available on Pearland411?

You can post business listings, classified ads, events, real estate listings, and more. The platform is designed to serve a wide range of local needs.

07

How can users contact listed businesses?

Each business listing includes contact details like phone, email, address, and an "Inquiry" or "Get Quote" option that allows users to reach out directly.

08

Are the listings verified?

Pearland411 reviews all submissions before publishing. However, we encourage users to verify details directly with businesses for the most accurate information.

09

What if I forgot my login details?

You can reset your password easily using the "Forgot Password" option on the login page. A reset link will be sent to your registered email.

10

How can I contact Pearland411 support?

You can reach our support team anytime through the Contact Us page or by emailing support@pearland411.com. We're happy to help with your queries or technical issues.

11

Can I cancel my plan, and how?

Yes, any time, yourself: sign in, open My Account and press Cancel auto-renew. You are not charged again, and your plan stays active until the end of the term you have already paid for. Banners, videos and add-ons are one-time purchases that end on their own, so there is nothing to cancel. Rather not do it online? Contact support and we will do it for you.

12

What is your refund and cancellation policy?

What renews, and what does not

Business listing plans (for example Advanced or Featured) are recurring only if you turn on auto-renew at checkout. With auto-renew on, your card is charged again at the start of every term until you cancel. We email you 3 days before each renewal charge, and send a receipt after it. Without auto-renew, the plan simply ends at the end of the term you bought.
Banners, videos, add-ons and packages are one-time charges. You are charged once; the placement runs for the term you bought and then ends. Nothing renews, so there is nothing to cancel.
The free Basic listing costs nothing and is never charged.

How to cancel

You can cancel yourself, at any time: sign in, open My Account and press Cancel auto-renew. No further charges are made. Your plan stays active until the end of the term you have already paid for; after that your business stays in the directory and the paid features switch off.
Prefer not to do it online? Contact our support team (details below) and we will cancel it for you.

Refunds

A listing upgrade or ad placement starts as soon as payment clears, so payments are not refundable once the term has started, except where:
- you were charged in error — for example a duplicate charge, or a renewal taken after you had cancelled auto-renew; or
- a placement you paid for could not run because of a problem on our side.
Refunds are not self-service — contact our support team to request one, within 30 days of the charge. Include the email address on your account, the business name and the date of the charge.
Approved refunds go back to the card you paid with, through our payment processor (Helcim). Banks usually show the credit within 5–10 business days.

Contact support for cancellations and refunds
Email sales@pearland411.com, call 281-482-2031, or use the contact form and choose Billing.

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